I forgot my Master Password. How do I reset it?

You can use the Account Recovery feature to reset your Master Password. Account Recovery is based on your selected security question, security answer, email address and Two-Factor Authentication code (if enabled). To use Account Recovery, simply open KeeperChat on the iOS app, Android app or Desktop app and click on ‘Forgot Password’ after an incorrect password attempt. If you have Account Recovery enabled on your account, you will be walked through a procedure to reset your Master Password. If you are unable to complete the Account Recovery procedure, please contact us.

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