How can I change my email address?

You can change the email address associated with your Keeper account using the Web Vault, Desktop App, or iOS App.

1. Open Keeper using the Web Vault, Desktop App, or iOS App.
2. From the main menu, select Settings.
3. Select Change Email Address.
4. Enter your new email address.
5. Enter your Master Password to verify your identity.
6. Select Save.
7. Open the verification email sent to your new email address and select Approve Email Change to complete the update.

8. Reset the Keeper app on your other mobile devices before signing in with your new email address. If you’re unable to reset the app, you can uninstall and reinstall it instead.

   
   

Note: Clearing app data or reinstalling Keeper does not delete your vault. Your records are encrypted and stored securely in Keeper's cloud. Simply sign back in with your new email address and Master Password to restore access. Please note that email address changes are available for paid subscribers only.

Important: Before changing your email address, make sure you know your Master Password. If you don’t remember it, reset your Master Password before proceeding. If you no longer have access to your current email address, please contact Keeper Support at keepersecurity.com/support.

Reset the Keeper App on Android

1. Open your device’s Settings.
2. Tap Apps (or Application Manager, depending on your device).
3. Select Keeper > Storage.
4. Tap Clear data.
5. Open Keeper and sign in using your new email address and Master Password.

Alternatively, uninstall and reinstall the Keeper app.

Reset the Keeper App on iPhone

1. Open the Keeper app. If you’re already signed in, tap Account > Logout.
2. Tap Need Help? > Reset Keeper.
3. Confirm the reset.
4. Sign in using your new email address and Master Password.

Alternatively, uninstall and reinstall the Keeper app.