I'm getting a 403 Error when accessing the web vault. What should I do?

If you are unable to access Keeper's website or Vault from your device with a "403 error", your IP address is being blocked. Keeper automatically blocks IP Addresses that have a "low reputation score". This list of IPs is maintained by a dedicated threat research team at Amazon AWS, and as such we do not have visibility into exact reasons why an IP is placed on this list. To resolve the issue:

  1. Open the below URL on a computer which is generating this error:

    https://checkip.amazonaws.com

    Your external IP address will be provided on the screen.

  2. Please send the IP to the Keeper support team support team by emailing support@keepersecurity.com (Consumer) or business.support@keepersecurity.com (Business) and we'll check into unblocking it from our WAF.

Business customers who need a range of IPs to be unblocked can provide a CIDR.

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