I'm getting a 403 Error when accessing the web vault. What should I do?
If you are unable to access Keeper's website or Vault from your device with a "403 error", your IP address is being blocked. Keeper automatically blocks IP Addresses that have a "low reputation score". This list of IPs is maintained by a dedicated threat research team at Amazon AWS, and as such we do not have visibility into exact reasons why an IP is placed on this list. To resolve the issue:
Open the below URL on a computer which is generating this error:
Your external IP address will be provided on the screen.
- Please send the IP to the Keeper support team support team by emailing firstname.lastname@example.org (Consumer) or email@example.com (Business) and we'll check into unblocking it from our WAF.
Business customers who need a range of IPs to be unblocked can provide a CIDR.