I'm getting an unexpected error when importing my data. How can I solve it?

If you receive an "Unexpected Error" when performing an import using the Keeper Import tool, this is typically due to a conflict with installed Antivirus or Proxy software. If this happens for you, please try importing by installing the Keeper Desktop application instead.

If you're still seeing the error after trying the Desktop App, double check that your export file matches the format Keeper expects for your source. See "How can I import my passwords to Keeper?" for the general steps, or if you're importing from LastPass, 1Password, Bitwarden, or Dashlane specifically, see the new competitor import guide for the correct export format from each.

If you're on a work or school network, your network's security software may also be blocking the import, try again on a different network if possible, or check with your IT team.