I'm getting a spinning wheel when trying to login to the Web Vault. How can I fix it?

If you are experiencing issues with logging in, you may need to simply clear the Keeper cache on your browser. Here's the steps:


  1. Open the Web Vault.
  2. Click on "View" > "Developer" > "Developer Tools"
  3. Click on the "Application" tab > "Clear Storage" > then click on “clear site data”


To clear your browser cache and cookies in Microsoft Edge, go to Settings > Privacy > Clear browsing data  (Browsing history, Download History, Cookies and other Site Data, Cached Images and Files, Hosted App Data). You can also type "edge://settings/clearbrowserdata" in your address bar to access this function.


  1. In the Menu bar at the top of the screen, click Firefox and select Preferences/Settings.
  2. Select the Privacy & Security panel.
  3. In the Cookies and Site Data section, click Clear Data (Cookies and Site data, Cached Web Content)
  4. Click the "Clear Data" button.


  1. Click on the Safari drop-down menu and select Preferences/Settings.
  2. Click the Advanced tab. Select the Show Develop menu in menu bar checkbox and close the Preferences/Settings window.
  3. Select the Develop drop-down menu. Click Empty Caches.
  4. Click on the Safari drop-down menu and select "Clear History" and select "all history" .
  5. Click the "Clear History" button.

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