I'm having issues with Keeperfill. What should I do?

If you are having issues with Keeperfill, please make sure you check the below:

1. Make sure you only have ONE version of Keeper browser extension installed and active.
2. Don't have multiple password managers installed, such as LastPass and Keeper at the same time. This is known to cause conflicts and bugs when filling information.
3. Make sure to turn off your browser's password manager.
4. Install any pending browser updates. Pending browser updates cause issues with browser plugins.
5. Ensure that "on all sites" is selected in your browser settings under Window > Extensions > Keeper Details screen under "Site access".
6. If a specific website isn't autofilling correctly, use the Snapshot Tool to report it directly: from the on-page fill tool or the browser extension toolbar, click the overflow menu and select Report an Autofill Issue, then Take Snapshot. You'll be able to preview exactly what's being sent (a screenshot and the page's HTML structure, never your credentials) before submitting. Our team can often turn around a site-specific fix within the same day.

If you still need help, this page describes how to capture information that our support team needs to help diagnose the problem. Please send any site-specific Autofill issues to feedback@keepersecurity.com and we'll fix it.