B2B - SCIM provisioning errors

If you receive an error when provisioning a user to a team in Keeper, or when updating a user profile, this may be caused by a mismatch between the Keeper Enterprise User ID stored in Keeper and the External ID stored in the identity provider.

This situation commonly occurs if a user account was deleted and re-created directly in Keeper, rather than being re-created through a SCIM provisioning event. In this case, the identity provider is unaware of the user's new Enterprise User ID, which results in a provisioning conflict.

To resolve this issue, please follow the instructions below:

1. From the identity provider, unassign the user from the configured Keeper application.
2. Reassign the user to the Keeper application.
3. If necessary, trigger a manual provisioning sync (force push) from the identity provider to ensure the updated assignment is sent to Keeper.