Billing and Sales Support for Keeper Business, Enterprise, and MSP Customers
This article is for Keeper Business, Enterprise, and MSP customers. Billing and sales topics for these accounts are handled by your Customer Success Manager (CSM) or Account Manager, not the Support team. The personal-plan billing steps (PayPal, App Store, Google Play, or repurchasing through the checkout page) do not apply to Business, Enterprise, or MSP accounts. If you have a personal or family plan, see: https://help.keeper.io/article/192-how-can-i-change-the-credit-card-info-that-my-subscription-is-getting-billed-to.
If you are a Keeper Business, Enterprise, or MSP customer and require assistance with any of the following topics, please contact your dedicated Customer Success Manager (CSM) or Account Manager:
- Subscription/license renewals
- Subscription/license not being auto renewed
- User license reductions prior to renewal
- Updating payment methods or credit card information
- Pricing inquiries, including subscription and add-on pricing
- Updating company information, including company name and address
- Refund inquiries
- Updating billing information or billing address
- Checkout issues
- Issues adding licenses
If you are unsure who your dedicated CSM or Account Manager is, please contact our Sales team through one of the following methods:
- For new Business customers and Enterprise trial customers email: sales@keepersecurity.com
- For existing Business and Enterprise customers email: keepersuccess@keepersecurity.com
- For MSP Americas & APAC email: mspteamna@keepersecurity.com
- For MSP EMEA email: MSPTeamEMEA@keepersecurity.com
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Submit an inquiry through our Contact Sales form
Our Sales team will be able to connect you with the appropriate representative for further assistance.