How to unlock a user/account

If a user's status is displayed as "Locked" in the Keeper Admin Console, a Keeper Administrator can unlock the account directly from the Admin Console.

To unlock the user:

1. Log in to the Keeper Admin Console.
2. Locate and select the affected user.
3. The user's details screen will be displayed.
4. Select "User Actions".
5. Click "Unlock Account".

Once the account has been unlocked, the user should be able to attempt to log in again.

For more information about the available User Actions, please refer to the following documentation.