How does emergency contact work?

Keeper supports the ability to add up to 5 emergency contacts to grant vault access in the event of an emergency or death. Once a specified wait time has passed, the emergency contact will gain access to your Keeper Vault.

To add an emergency contact:
1. Log into the Web Vault
2. Click on 'Account'
3. Under 'Account Emergency Access' select 'Manage'
4. Enter your emergency contact's email address
5. Select how soon you'd like to give access to your Vault from the drop-down menu under 'Delay Access' (you can select from 'No Delay' up to 7 days)
6. Once you have entered 'User Email Address' and 'Delay Access', 'Send' an invite to your contact
7. You will be able to check your emergency contact’s status under 'Trusted Users'
8. If you have been invited to be an individual's emergency contact, you will be able to check your permissions under 'My Access'

If you'd like to remove an emergency contact from gaining access to your Keeper Vault:
1. Log into the Web Vault
2. Click on 'Account'
3. Under 'Account Emergency Access' select 'Manage'
4. Tap the trash can icon associated with the emergency contact you'd like to remove
5. Confirm 'Remove User Access', by clicking 'Remove'

How do I login as an emergency contact?
If you've been given access as an emergency contact and the specified wait time has passed you're able to login to an individual's account:
1. Log into the Web Vault at https://keepersecurity.com/vault/
2. Click on 'Account'
3. Under 'Account Emergency Access' select 'Manage'
4. Select the tab 'My Access'
5. Choose 'Login' associated with the account you'd like to gain access to
6. You'll automatically be brought to the individual’s Keeper Vault

Please note that Keeper Business users will not be able to add emergency contacts at this time.

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