How to Locate Your 24-Word Recovery Phrase

Your 24-word Recovery Phrase is created when you enable account recovery. It is only shown once and must be saved by you at that time.

If you’re unable to locate it, please check the following common locations:

On iPhone / iPad (Files App)

1. Open the Files app
2. Tap Browse
3. Use the search bar at the top
4. Search for:
   • “Keeper Recovery Phrase”
   • “text”
5. Check folders like:
   • On My iPhone
   • iCloud Drive
   • Downloads

On Android Devices

1. Open the My Files or Files app (varies by device)
2. Tap Search
3. Search for:
   • “Keeper”
   • “Recovery”
   • “.txt”
4. Check common folders:
   • Downloads
   • Documents
   • Internal Storage

On a Computer (Windows / Mac)

Check Downloads Folder

1. Open File Explorer (Windows) or Finder (Mac)
2. Go to the Downloads folder
3. Look for files named:
   • Keeper Recovery Phrase
   • Any recently downloaded .txt file

Use Search

• On Windows: Use the search bar in File Explorer
• On Mac: Use Spotlight (Cmd + Space)

Search for:

• “Keeper”
• “Recovery”
• “.txt”

Additional Places to Check

• Email attachments (search your inbox for “Keeper” or “Recovery Phrase”)
• Notes apps (Apple Notes, Google Keep, etc.)
• Screenshots or photos
• Password managers or secure storage apps

Important

• Keeper does not store or have access to your Recovery Phrase
• It cannot be retrieved or reset by support

Need Help?

If you’re still unable to locate your Recovery Phrase, please contact our Support Team via keepersecurity.com/support  and we’ll guide you through your available options.