How to Locate Your 24-Word Recovery Phrase

Your 24-word Recovery Phrase is created when you enable account recovery. It is only shown once and must be saved by you at that time.

Haven't set up a Recovery Phrase yet? See 'What is recovery phrase and how do I set it up?'.

If you’re unable to locate it, please check the following common locations:

On iPhone / iPad (Files App)

1. Open the Files app
2. Tap Browse
3. Use the search bar at the top
4. Search for:
   • “Keeper Recovery Phrase”
   • “text”
5. Check folders like:
   • On My iPhone
   • iCloud Drive
   • Downloads

On Android Devices

1. Open the My Files or Files app (varies by device)
2. Tap Search
3. Search for:
   • “Keeper”
   • “Recovery”
   • “.txt”
4. Check common folders:
   • Downloads
   • Documents
   • Internal Storage

On a Computer (Windows / Mac)

Check Downloads Folder

1. Open File Explorer (Windows) or Finder (Mac)
2. Go to the Downloads folder
3. Look for files named:
   • Keeper Recovery Phrase
   • Any recently downloaded .txt file

Use Search

• On Windows: Use the search bar in File Explorer
• On Mac: Use Spotlight (Cmd + Space)

Search for:

• “Keeper”
• “Recovery”
• “.txt”

Additional Places to Check

• Email attachments (search your inbox for “Keeper” or “Recovery Phrase”)
• Notes apps (Apple Notes, Google Keep, etc.)
• Screenshots or photos
• Password managers or secure storage apps

Important

• Keeper does not store or have access to your Recovery Phrase
• It cannot be retrieved or reset by support

Need Help?

If you’re still unable to locate your Recovery Phrase, please contact our Support Team via keepersecurity.com/support  and we’ll guide you through your available options.